We place a strong emphasis on gathering and utilizing feedback from participants to improve the Erasmus+ experience. To this end, satisfaction surveys are conducted regularly among all groups involved in the programme. This includes students (both outgoing and incoming) and staff who participate in teaching or training mobilities. Additionally, when relevant, we may seek feedback from partner institutions or academic departments (for example, via targeted questionnaires or debriefings) to gain a comprehensive understanding of the programme’s effectiveness.
Our surveys are carefully designed to cover the entire lifecycle of the mobility experience – before, during, and after the mobility period. Participants are asked to evaluate various aspects such as the clarity and accessibility of the application process, the adequacy of pre-departure orientation and support, the academic or training experience at the host institution, and the effectiveness of support services (mentoring, language preparation, cultural integration, etc.). We also solicit feedback on the recognition process after mobility (e.g., whether their credits or teaching outcomes were recognized smoothly) and general satisfaction with their Erasmus+ experience. By including both quantitative rating-scale questions and open-ended questions, we encourage participants to not only rate their experience but also provide qualitative suggestions or highlight any issues in detail.
All responses are treated with confidentiality, which encourages honest and candid feedback. Once collected, the survey data is analyzed rigorously by our quality assurance team. Quantitative results are compiled into statistics (such as satisfaction percentages, average ratings for specific services, etc.), and qualitative comments are categorized to identify common themes or notable individual remarks. The analysis helps us pinpoint strengths (areas where participants are consistently satisfied) and weaknesses (areas that need improvement). For example, if multiple outgoing students comment on difficulties in finding accommodation, this trend would be flagged for action.
We prepare summary reports of the survey findings and ensure that these insights are fed back into our decision-making and improvement plans. Key survey results are shared with relevant stakeholders: the Erasmus office staff and university management review them to allocate resources or adjust procedures; departmental Erasmus coordinators receive feedback specific to their students or staff; and the International Relations Office may publish a general overview of participant satisfaction on the website. In doing so, we maintain transparency with our community about what the common Erasmus+ experiences are and what we are doing to improve them.
Importantly, we act on the feedback. Recurring issues highlighted by participants directly inform our quality enhancement measures (as detailed in our improvement action plans). For instance, if several incoming students indicate challenges in the course registration process, we will work with the registrar and academic units to simplify and guide that process better in the future. Similarly, if outgoing staff suggest that they need more pre-mobility preparation, we might introduce additional briefing sessions for them. Through this continuous feedback loop, where participants’ voices lead to concrete changes, we foster an environment of trust and demonstrate that stakeholder input truly matters. Ultimately, the goal of conducting regular satisfaction surveys is to ensure that we are meeting or exceeding the expectations of our Erasmus+ participants and to drive ongoing enhancements in the programme’s quality and impact.