Complaints, Appeals and Feedback

How to submit appeals, complaints and suggestions concerning Erasmus+ processes.

Appeals against Erasmus+ student and staff selection results must be submitted in writing to the Erasmus+ Office within the appeal period stated in the call. Appeals are reviewed by the Erasmus Selection Committee and the applicant is informed of the outcome in writing.

Decisions on the recognition of courses taken abroad may be appealed by petition to the relevant academic unit under the University’s Directive on Course Exemption and Adaptation. The departmental Erasmus coordinator and the Erasmus+ Office provide support throughout the process.

For any complaint or suggestion regarding Erasmus+ processes, the following channels can be used in this order:

1. Erasmus+ Office: erasmus@kilis.edu.tr · +90 348 814 26 66, ext. 1381 (we aim to reply within 3 working days)
2. Coordinator of the International Relations Office: Asst. Prof. Dr. Bilal GÖRENTAŞ
3. RİMER (Rectorate Communication Centre): rimer@kilis.edu.tr

Feedback is also collected through our satisfaction surveys. Complaints are handled confidentially, and no applicant will be disadvantaged for submitting one.